Yamaha RX-A6A + Focal Chora 5.1.2 Dolby Atmos Effect System with REL T/7x Sub
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Yamaha RX-A6A AV Receiver 4K 120Hz
Pure power and precision. The A6A has been carefully designed so every element of your entertainment is the best it can be. From slight whispers of sound to swift on-screen movements, the A6A ensures you won’t miss a thing.
Focal Chora 5.1.2 Dolby Atmos Effect System with REL T/7x Sub
To guarantee you the best Home Cinema system, different configurations are possible with the Chora line and Focal products.
Positioned on the top of the loudspeaker, this full-range speaker driver directs the sound towards the ceiling to reflect it back to the listener. Action scenes in the air, pouring rain or a rolling thunder are all brought to life.
From £5,499.00 Regular Price £5,695.00
To £5,499.00 Regular Price £5,695.00
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Yamaha RX-A6A AV Receiver 4K 120Hz
SURROUND:AI™
AI technology built into the DSP analyses the scene of the entertainment content and then creates the optimal surround effect to reproduce it with the ultimate impact. This AI instantaneously analyses scenes by focusing on distinct sound elements such as dialogue, background music, ambient sounds and sound effects, and automatically optimizes the surround effect in real time. Imagine having a Yamaha sound engineer right there whilst your listening, tuning the best sound live and specifically for you. AI technology creates a compelling sense of realism with expressive power beyond conventional sound field effects, giving you the most profound entertainment experience possible. Qualcomm® QCS407 with 64-bit high precision processing delivers precise surround sound.
Cinema DSP HD3 for Movie, Music and Game
Yamaha’s flagship 3D sound field playback technology was created by combining actually measured sound field data with cutting edge digital signal processing technology. The revamped CINEMA DSP HD3 features new signal processing algorithms and maximises theatre sound effects, accurately reproducing a new dimension of realism for a sound field with a rich sense of presence and no feeling of boundaries. By using front, centre and surround speakers to create a rear virtual speaker, CINEMA DSP HD3 playback up to 11.1 channels is possible* even with a 7.1-channel speaker configuration. *Requires connection to a front presence speaker.
Dolby Atmos® with Height Virtualizer
For those without in-ceiling or upward firing speakers in their system, Dolby Atmos with Height Virtualization Technology simulates the Atmos experience with forward facing-drivers. Configure up to five speakers to replicate the effect of two in-ceiling speakers, or utilize all seven channels to simulate the powerful effect of four overhead speakers. Feel every dimension in Dolby Atmos. Enjoy a 5.1 surround speaker system and two additional overhead speakers or two Dolby Atmos elevation speakers, delivering dramatic overhead effects for truly enveloping audio – including Dolby Surround upmixer for legacy content.
DTS:X®
DTS:X immersive audio formatting places sound where it would naturally occur in space, creating life-like, multi-dimensional audio. The included spatial remapping engine of DTS Neural:X™ offers improved immersion and heightened realism in all your favorite movies.
Compressed Music Enhancer
When music is encoded into a digitally compressed format like MP3, the frequency response suffers. Yamaha’s Compressed Music Enhancer employs sophisticated digital signal processing using exclusive algorithms to restore what was lost, so the music always sounds the way it should.
Advantage of High Slew Rate Amplifier
New circuit achieves more than doubled slew rate and it would contribute a precise signal transmission, effective for high resolution audio signal. Generally high slew rate amplifier causes unstable signal transmission, Yamaha’s newly designed circuit achieves high slew rate with stable signal transmission.
High-Quality Digital Components
Qualcomm® QCS407 is designed to provide truly superior audio performance, with support for Dolby Atmos and DTS:X immersive home audio, as well as a dedicated high-performance audio DSP. Incorporating the SABRE ES9007S Premier Audio DAC from ESS Technology to achieve an exceptional signal-to-noise ratio and up to 120 dB of dynamic range, this AV receiver produces professional quality digital audio.
Anti Resonance Technology Wedge
The newly designed Anti Resonance Technology (A.R.T.) Wedge is a fifth foot in the front-and-center of the chassis unit base. It dampens much more vibrations from the power transformer, power transistors and heat sinks, as well as vibrations that might be caused by the sound from the speakers — providing dynamic sound and focused, accurate reproduction.
Newly Designed Mechanical Structure
The highly logical and symmetrical internal layout of parts and totally renewed circuit boards are designed to keep the signal paths on each board as short as possible. The new H-cross frame improves rigidity of the receiver body and sound stability, allowing for a more clear, sharp and transparent reproduction. Also the newly redesigned mechanical structure contributes to avoiding the transition of vibration from the transformer to the amplifier circuit. Sound noises are reduced to improve clarity.
HDR10+*
HDR10+ signals not only dynamic range (the ratio of light to dark) of video content on a scene-by-scene (or even frame-by-frame) basis, it also provides, in a small amount of metadata, the scene characteristics between bright and dark so that important detail can remain. This enables displays to reproduce images more realistically, adhering to the creator’s intent. *This function is available via FW update.
8K/60Hz, 4k/120Hz*
Supports end-to-end 8K/4K resolutions and higher refresh rate solutions with a single upgraded cable for seamless integration within the HDMI eco-system.8K delivers a super-immersive viewing experience with 2x the horizontal and vertical resolution of 4K, and 4 times as many pixels; and combined with 60Hz refresh rate enables smooth and sharp viewing of content with high-speed action. 4K/120Hz enables ultra-fast motion UHD images to be crisp and razor sharp; allowing sports, action movies, high-performance gaming and VR to benefit significantly. *This function is available via FW update.
Gaming-dedicated Function (ALLM,VRR,QMS,QFT)*
Enhanced gaming and media features ensure an added level of smooth and seamless motion and transitions for gaming, movies and video. They include: Auto Low Latency Mode (ALLM) enables the ideal latency setting to automatically be applied, allowing for smooth, lag-free and uninterrupted viewing and interactivity. Variable Refresh Rate (VRR) reduces or eliminates lag, stutter and frame tearing for more fluid and detailed gameplay. Quick Media Switching (QMS) for movies and video eliminates the delay that can result in blank frames before content is displayed. Quick Frame Transport (QFT) reduces latency for smoother no-lag gaming, and real-time interactive virtual reality. *This function is available via FW update.
YPAO™ - R.S.C. (with 3D, Multi-Point Measurement and 64-bit High Precision EQ)
YPAO-R.S.C. (Reflected Sound Control) analyses the room acoustics with the included YPAO microphone to tune your system for the best sound in your unique room. It employs R.S.C. to correct early reflections for studio-quality surround sound. YPAO 3D provides automatic sound parameter optimisation that maximises the 3D sound field effectiveness of SURROUND:AI as well as Dolby Atmos and DTS:X. 64-bit high precision EQ calculation achieves the most natural room acoustics possible.
Compatible with Wireless Rear Speaker
Combine this AV receiver with the MusicCast 50 or MusicCast 20 wireless streaming speaker and enjoy the amazing convenience of creating a home theatre with wireless surround sound. What’s more, you get stunningly realistic sound with a clean, clutter-free setup. Easily turn your current living room into a special entertainment environment where you can fully enjoy movies and music.
Dynamic and Compelling Design
Yamaha's detail in design and craftmanship produces a work of visual and acoustic art. The immaculate chassis construction further solidifies the alignment of stability in performance. A beautiful form that deepens the AVENTAGE uniqueness and continues to further enhance key acoustic authority. Utilizing faithful reflections of tradition and incorporating fresh new design principles, the new look AVENTAGE exhibits engineering at its most innovative awe-inspiring best.
SCENE Buttons with the Ability to Preset Songs and Stations
There are four SCENE buttons. You can preset them for different inputs, as well as a sound field program, Music Enhancer, HDMI output and more. The inputs can be set to specific sources, such as an FM or Internet radio station, a station on a streaming service, a USB device or a song on a PC or NAS (network). Once you have set the buttons, simply press one on the main unit or the remote control to power on the receiver and hear your desired music. The buttons can be re-set at any time.
Easy Operation by MusicCast App
Use your smartphone or tablet together with the MusicCast CONTROLLER app to operate the AVR and change settings quickly and easily. The same Controller app functions as a remote control for all your MusicCast-compatible devices as well as full multi-room audio controls.
Voice Control(Alexa, Google Assistant)
Touch or voice control – the choice is yours. Intuitively control a single MusicCast product or an entire whole-of-home system with ease using Alexa or Google Assistant and hear your home come alive. *Availability of voice command control via Amazon Alexa and Google Assistant varies by region. *A third party device is required to initiate voice commands.
AV Setup Guide App for Initial Setup
No worries, no confusion. Use this special app to receive expert set up assistance for your AV receiver and source devices. It even guides you through various other settings such as speaker connections, TV and source device connections and power amplifier assignments.
Multi-room Audio - MusicCast
Imagine sharing all the music you love throughout the home – no matter the format. From your favorite vinyl to AirPlay®, Bluetooth® to music streaming services* and even sound from your TV, MusicCast has it covered. Additionally, all MusicCast products are designed with sound quality at the front of mind. High-res formats including Apple Lossless (ALAC) up to 96 kHz, WAV, FLAC and FLAC or AIFF up to 192 kHz are supported. *Music streaming service availability varies by region.
AirPlay 2
Hey Siri. Play music in the kitchen and living room. AirPlay 2 adds the ability to stream Apple Music and other streaming services to multiple MusicCast devices throughout your home. Easily control it from your iPhone or iPad, link it with a HomePod, or simply utilize voice control and ask Siri fto assist.
Steaming Service
Explore a world of music with music streaming services* built-in. Synchronizing your playlists and tracks from your smart phone or computer to the AV receiver, music streaming services make it impossibly easy to either listen to your favorites or discover new music. *Music streaming service availability varies by region.
AURO-3D*
The magic of the AURO-3D® technologies lies in its ability to transform any space and any content. AURO-3D will deliver a purely transformative, breath-taking Immersive audio experience, every time. The unique vertical stereo field of AURO allows sound to move around us as we experience in our everyday lives, ensuring a powerful soundscape that transports us into the world of our chosen content. Escape into the story, get lost in the music; experience every moment and emotion the way nature intended. Hear More, Feel More with AURO-3D.
Focal Chora 5.1.2 Dolby Atmos Effect System with REL T/7x Sub
KEY POINTS
- High-fidelity 4-way loudspeaker providing precise, dynamic sound
-Equipped with a specific speaker driver that reproduces Dolby Atmos® effects
- New speaker drivers with Slatefiber cone developed and manufactured in France by Focal
- Time Alignment thanks to the tilted stand: better soundstage
- Sleek, modern design
THE FLAGSHIP MODEL
Chora 826-D is the reference Home Cinema loudspeaker from the Chora line. Combining front channels and vertical dimension, it immerses you in a 3D Home Cinema experience! The full-range speaker driver located on the top of the loudspeaker uses sound wave reflection on the ceiling to reproduce the Dolby Atmos® effect.
Its highly directional baffle also allows the spectator to accurately locate Dolby Atmos® effects, as though you had loudspeakers built into the ceiling!
The TNF Aluminium/Magnesium tweeter
SOFT AND PRECISE TREBLE
The surround linking the dome to its stand uses a memory foam material called Poron. This surround is directly derived from the Utopia’s famous Beryllium tweeter and reduces distortion by a third between 2,000Hz and 3,000Hz, the ear’s high-sensitivity range. The spatialisation and very low directionality of the inverted dome allow silky trebles to be heard from any point in your listening room.
The Slatefiber cone
PERFECTLY BALANCED SOUND
Slatefiber technology, exclusive to Focal, involves the use of recycled, non-woven carbon fibres applied as a sandwich between two layers of thermoplastic polymer. In their quest for perfection, Focal engineers have opted to use non-woven carbon fibres, all pointing in the same direction to achieve even greater rigidity and better damping.
Manufactured in the Focal workshops using an ultra-modern industrial tool, the “slate” effect of the cone provides better damping and rigidity, but also lightness – the three “essentials” of a good speaker driver.
A SLEEK, MODERN DESIGN
The Chora range boasts a modern design, all lifted onto a tilted stand for Time Alignment, which provides an optimal soundstage, more focused on the listener. The slate colour of the Slatefiber cone adds a final refined, authentic touch.
ON-TREND FINISHES
Chora is available in three finishes: Black, Light Wood and Dark Wood. On-trend colours that blend into different interiors and lend them a unique aesthetic signature.
REL T/7x Subwoofer
Filtered for Purity
REL’s legendary High Level Input connection and fast filters are a significant chapter in the REL story. Connecting via the speaker outputs of your amplifier without drawing any power from it may seem like magic, but the real magic lies in the way the sound takes on a natural character and blends seamlessly with your speakers. Unique tuning and special limiters means the T/7x sounds fresher, faster and more dynamic than before.
T/7x is, without reservation, one of the most-balanced RELs of all time. In order to achieve perfect balance, a sub must weigh speed against heft, while ensuring true extension-depth-and do so in a physically harmonious package. T/7x manages to make it all seem easy. Quick and delicate for a perfect blend, it can pound out exceptionally deep, tuneful bass that belies its size and plays louder than most will ever require
Designed to be Better
Many don’t realize the intense connection between performance and design here at REL. Performance is everything to us and it leads to physical design solutions. Thus it is, that our engineers, in recognizing the need for greater cabinet volume to achieve the goals of greater fluidity and power, turn to the designer. He works dimensions to fool the eye into seeing a smaller, more compact footprint, even though cabinet volume increases. Using gently rounded corner radii that allows the eye to flow over and see less visual mass. The result is both modern and clean with no unnecessary adornment.
Drive On
The 8” long throw active and 10” passive drivers are where T/7x derives its incredible speed and clean finish. A thorough revision of critical suspension components are responsible for the agility and suppleness of T/7x. The T/7x sounds louder and more powerful is expected, but few would predict it also is faster, more reactive and transparent than our prior generation, itself a paragon of virtue. Stiffer suspensions better suited to advanced duty mean not only can each driver trace minute details, but also travel farther and handle more power.
Tried and True Amplifiers
We have retained our signature Class A/B amplifiers used in every generation of Serie T since 2006. Reliability is the key to happy ownership and with some 200,000 and counting of this range leading long happy lives, Serie T/x owners can feel certain of REL’s standard setting reliability. The powerful 200-watt mosfet amplifier used in the T/7x remains an icon of sound and reliability with huge reserves of current. Massive power supplies are used and small upgrades are found everywhere. New driver mosfets that open up performance and transparency and new methods for securing the toroidal transformers mean better performance and superior reliability. The best gets better.
Standby Mode switch is only included on 220V units.
| Features | Yamaha RX-A6A AV Receiver 4K 120HzAmplifier Section Channel: 9.2 Rated Output Power (1kHz, 1ch driven): 185 W (8 ohms, 0.9% THD) Rated Output Power (20Hz-20kHz, 2ch driven): 150 W (8 ohms, 0.06% THD) Maximum Effective Output Power (1kHz, 1ch driven): 220 W (8 ohms, 10% THD) High Slew Rate Amplifier: Yes
Surround Sound Processing Surround: AI: Yes CINEMA DSP: Yes (HD3) DSP Programs: 24 Dialog Level Adjustment: Yes Virtual Presence Speaker: Yes Virtual Surround Back Speaker: Yes Dialogue Lift: Yes SILENT CINEMA / Virtual CINEMA DSP: Yes Dolby Atmos: Yes Dolby Atmos Height Virturalizer: Yes Dolby TrueHD: Yes Dolby Digital Plus: Yes Dolby Surround: Yes DTS:X: Yes DTS-HD Master Audio: Yes Auro 3D: Yes (via firmware update)
Audio Features File Format: MP3 / WMA / MPEG-4 AAC, ALAC: up to 96 kHz / 24-bit, FLAC: up to 384 kHz / 24-bit, WAV / AIFF: up to 384 kHz / 32-bit, DSD: up to 11.2 MHz Pure Direct: Yes Compressed Music Enhancer: Yes High-resolution Music Enhancer: Yes YPAO multi-point measurement: Yes with R.S.C. (Reflected Sound Control) , 3D, 64-bit High Precision EQ Calculation and Angle Measurement YPAO Volume: Yes Adaptive DRC (Dynamic Range Control): Yes Initial Volume & Maximum Volume Setting: Yes A.R.T. Wedge: Yes Bi-amp capability: Yes Audio Delay: Yes (0-500 ms) DA Converter: 384 kHz / 32-bit ESS Hyperstream DAC ES9026PRO x1 ES9007S x1
Video Features HDMI eARC: Yes HDMI Audio Return Channel: Yes HDMI Pass-through: 8K60AB, 4K120AB (via future update) HDMI Up-scaling: Yes, up to 8K (via firmware update) HDMI Up-conversion: Yes (Analog to HDMI) Dolby Vision: Yes HDR 10+: Yes (via firmware update) VRR/ALLM/QMS/QFT: Yes (via firmware update) Video adjustment: N/A
Connectivity MusicCast Surround: Yes HDMI Input/Output: 7 / 3 (HDMI2.1 / HDCP2.3) HDMI CEC: Yes USB Input: Yes Network Port: Yes Wi-Fi: Yes (2.4 / 5 GHz) AirPlay 2: Yes Bluetooth: Yes (SBC / AAC) Front AV Input: USB Digital Audio Input/Output: Optical: 3 / 0 Digital Audio Input/Output: Coaxial: 2 / 0 Analog Audio Input/Output: 6 / 0 Phono Input: Yes XLR Terminal: Yes Component Video Input/Output: 1/0 Composite Video Input/Output: 2/0 Preout: 11.2-ch Headphone Output: 1
Tuner Section FM/AM Tuner: Yes (Availability varies by region.) DAB Tuner: Yes (Availability varies by region.)
User Interface On-screen display: Graphical User Interface SCENE: SCENE PLUS (8 sets) App Control: Yes (iPhone / iPad / Android phone / tablet) Web Browser Control: Yes Remote Control Unit: Yes
Zone Control Zone 2 Audio Output: Preout / HDMI Zone 3 Audio Output: Preout Zone 4 Audio Output: HDMI Powered Zone: Zone 2/3 Zone Video Output: HDMI Zone B Output: HDMI Zone GUI: Yes RS-232C Interface: N/A +12V Trigger Output: 2 Remote (IR) Input/Output: 1 / 1 Party Mode: Yes
General Standby Power Consumption (IR only): <0.4 W Auto Power Standby: Yes ECO mode: Yes Dimensions (W x H x D): 435 W x 192 H x 442 D mm (with antenna up:435 W x 271 H x 442 D mm);17-1/8"W x 7-1/2"H x 17-3/8"D (with antenna up:17-1/8"W x 10-5/8"H x 17-3/8"D) Weight: 20.3 kg; 44.8 lbs.
Focal Chora 5.1.2 Dolby Atoms Effect System with REL T/7x SubSPECIFICATIONS - 826-D Floorstand SpeakerType: 3-way bass-reflex floorstanding loudspeaker Drivers: - 2 x 61/2" (16.5cm) Slatefiber Woofer - 61/2" (16.5cm) Slatefiber Midrange - 1" (25mm) TNF Al/Mg inverted dome tweeter 1-way sealed -5" (13cm) full-range speaker driver Sensitivity (2,83V/1m): 91dB Frequency response (±3 dB): 48Hz-28kHz Low frequency point (-6 dB): 39Hz Nominal impedance: 8Ω Minimum impedance: 2.9Ω Recommanded amplifier power: 40/250W Crossover frequency: 270Hz - 2.700Hz Dimensions (WxDxH): 117/8x151/4x411/2" (30.3 x 38.8 x 105.3cm) Net weight (unit with grille): 48.5lbs (22.2kg) Packaging dimensions (WxDxH): 441/2x133/8x187/8" (113x34x48cm) Net weight (with packaging): 59.5lbs (27kg)
SPECIFICATIONS - 806 Bookshelf SpeakerType: 2-way bass-reflex bookshelf loudspeaker Drivers: - 61/2" (16.5cm) Slatefiber Midbass - 1" (25mm) TNF Al/Mg inverted dome tweeter Sensitivity (2,83V/1m): 89dB Frequency response (±3 dB): 58Hz-28kHz Low frequency point (-6 dB): 49Hz Nominal impedance: 8Ω Minimum impedance: 4.6Ω Recommanded amplifier power: 25/120W Crossover frequency: 3.000Hz Dimensions (WxDxH): 81/4x105/8x1631/32" (21x27x43.1cm) Net weight (unit with grille): 16.2lbs (7.35kg) Packaging dimensions (WxDxH): 231/4x153/8x207/8" (59x39x53cm) Net weight (with packaging): 39.6lbs (18kg
SPECIFICATIONS - Centre SpeakerType: 2-way sealed centre loudspeaker Drivers -2x 61/2" (16.5cm) Slatefiber Mid-bass -1" (25mm) TNF Al/Mg inverted dome tweeter Sensitivity (2,83V/1m): 91dB Frequency response (±3 dB): 59Hz-28kHz Low frequency point (-6 dB) 51Hz Nominal impedance: 8Ω Minimum impedance 3.8Ω Recommended amplifier power 40/200W Crossover frequency: 2,100Hz Dimensions (WxDxH) 21 x 53 x 25cm Net weight (unit with grille) 19.6lbs (8.9kg) Packaging dimensions (WxDxH) 32 x 62 x 39cm Net weight (with packaging) 23.6lbs (10.7kg)
SPECIFICATIONS - REL T/7x SubwooferTYPEFront-firing active driver, down-firing passive ACTIVE DRIVER SIZE & MATERIAL 8 in., 200mm long-throw, FibreAlloy™ inverted aluminium dust cap, steel chassis PASSIVE RADIATOR SIZE & MATERIAL 10 in., 250mm long-throw, inverted aluminium dust cap, steel chassis, black cone LOW FREQUENCY EXTENTION -6dB at 30 Hz INPUT CONNECTORS High Level Neutrik Speakon, Low Level single RCA, LFE RCA OUTPUT CONNECTORS N/A POWER OUTPUT 200 Watts (RMS) AMPLIFIER TYPE Class A/B WIRELESS CAPABILITY Arrow (Optional), Zero Compression, Single Large Scale Integrated Chip
Protection SystemFULLY ELECTRONIC SET SAFE Yes D.C. FAULT Yes OUTPUT SHORT Yes MAINS INPUT VOLTAGE 220-240 volts, 110-120 volts for certain markets FUSES 2 Amp semi delay 230 volts operation, 4 Amp semi delay 115 volts operation
DimensionsW X H X D 14.0 x 12.6 x 14.3 in., (356 x 320 x 363 mm) NET WEIGHT 38.5 lbs. (17.5 kg) FINISH High Gloss Black, High Gloss White, 5 coats
Supplied AccessoriesMAINS LEAD Yes NEUTRIK SPEAKON Yes (10 Meters Nominal) INTERCONNECT USERS MANUAL Yes |
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Due to the current Covid-19 restrictions - there may be delays of up to 48 hours to our estimated delivery times.
How will you send my item?
We ship to addresses within the UK using Royal Mail and DPD couriers.
How much does delivery cost?
Standard 2-3 working day delivery is FREE on all orders to mainland UK. Next working day courier service is available on all orders for a small fee of £4.99. On some items this is provided for FREE.
For orders to UK Non-mainland and International destinations, there will be an additional charge at checkout. Please see below for more information.
How long does delivery take?
Depending on the delivery service you choose, delivery usually takes between 1-3 working days to mainland UK from the moment we despatch your order. Orders to UK non-mainland and international destinations can take longer.
When will you despatch my order?
Orders placed before 3pm are processed and despatched the same day (excluding bank holidays and weekends). Orders placed on weekends will be processed and despatched the following working day.
*Please note that international orders may require extra checks before we are able to despatch your order so timescales may vary.
Can I track my delivery?
Yes - Order tracking is offered as standard on all items, whether they are shipped via DPD or Royal Mail. You will receive your tracking information via email once we have despatched your order.
UK Non-mainland and International destinations.
Due to the UK leaving the EU, some of our delivery partners have changed the way we ship to international and offshore destinations. This means that for the time being we are unable to ship items to these locations.
We are still accepting orders to these destinations however delivery times and prices are not final. We will confirm via email once we know more from our delivery partner.
Shipping for all items to UK Non-Mainland and International destinations will incur a charge at checkout. This charge is not final and we may need to charge for additional postage if required.
Shipping to international destinations may require further security checks and I.D. may need to be provided by the cardholder. We reserve the right to cancel any orders where you are do not pass our security checks or do not pay for appropriate postage.
Please note that we are unable to ship some items outside the UK. To avoid any disapointment please contact us before making your order.
What do you class as UK Non-mainland?
Rep. Ireland, N. Ireland, Channel Islands, Jersey, Guernsey, Isle of Wight, Isle of Man and Scottish Highlands. If you are unsure whether your address is classed as UK Non-mainland please feel free to contact us and an advisor will be happy to help.
For any further enquiries with regards to your delivery please contact us on 020 8813 7666 and one of our adviser's will be happy to help.
If you're not happy with your item or you've changed your mind.
Even though we're sure you'll be happy with your purchase, it's important that you are aware of how we deal with returns in the event that you need to send something back.
We understand how inconvenient it can be when you buy a product and aren't 100% satisfied with it. For this reason we have designed our returns policy to prevent any further inconvenience to you in these instances.
Under 14 days
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You can return your goods for a full refund or exchange as long as you inform us of your intention to return the goods within 14 days of receipt, starting from the day after you receive your goods (Exclusions apply, see below.)
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All return costs are down to the buyer and it is recommended that you return your items using a trackable method with appropriate insurance (if required).
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Once we have confirmed your return, please ensure that you return the item within 14 days.
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If a returns number is provided then please ensure that the parcel has this clearly marked.
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Items need to be returned in "as new" condition in their original packaging. We don't mind if you open the product to check it, however any used or damaged products will be subject to a 25% handling fee so please take care when opening your items.
After 14 days
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We will not offer a refund after 14 days of you receiving your delivery unless your product is faulty.
Exclusions from our returns policy
As we're sure you'll understand, there are some products that we can't offer returns on due to their nature. These include:
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Special order items and cables cut from a reel (priced per metre). These items will be clearly identifiable.
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In-Ear headphones due to health and hygiene reasons.
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Products that include software which require activation.
Please note that these exclusions do not apply to items that become faulty.
If your product becomes faulty
We endeavour to get your items to you in fully working order, however in the event that your items do become faulty, please read below on what you should do next.
In a lot of cases with some products, faults can be fixed by performing some basic troubleshooting, so to prevent any further inconvenience to you we advise that you contact our Customer Service team who can guide you through some basic troubleshooting before sending items back.
Under 28 days
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If your items become faulty within 28 days of delivery you are entitled to a full refund or exchange. Please contact our customer service centre who will provide necessary returns details.
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Please send the items back with a cover note including a description of the fault and your original order number.
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Once we have fully tested the item and confirmed the fault, we will process the refund or exchange including cost of carriage back to us (within reason).
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If during our testing we cannot find a fault, no refund will be given and you will be charged for delivery of the item back to you.
After 28 days
- After 28 days you will still be able to get your faulty items repaired or replaced within the manufacturers warranty and we will be happy to assist you with this. Please contact our customer service team to find out the best way to get your items repaired or replaced. Please be aware that after 28 days we will not cover you for any carriage costs.