Pro-Ject Debut PRO Anniversary Edition Turntable + Marantz NR1200 Integrated Amplifier + KEF LS50 Meta Bookshelf Speakers Bundle
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The Debut PRO was released to commemorate the 30th anniversary of Pro-Ject Audio Systems. However, it is far more than a special edition; it’s a new premium addition to the Debut range, exhibiting the very best technical design, elegant aesthetics and true high-end sound from an affordable audiophile device.
Indulge in high-resolution sonic perfection with the Marantz NR1200 slim stereo network receiver that powers detailed, high-fidelity audio from a compact chassis. With a fully discrete amplifier design following the pure integrated amplifier layout and the renowned Marantz sound, the NR1200 is perfect for demanding music lovers wanting both excellent music quality, modern music streaming capability and digital connectivity. Stream music from your favourite services via Bluetooth, Apple AirPlay 2 or the HEOS Built-in app.
The KEF LS50 Meta Standmount Speakers. Instantly recognisable as the successor of the LS50, the LS50 Meta is born of the same KEF desire for continual development and is therefore fittingly the first loudspeaker to employ Metamaterial Absorption Technology.
From £2,347.00 Regular Price £2,397.00
To £2,347.00 Regular Price £2,397.00
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Pro-ject Debut PRO
The Debut PRO was released to commemorate the 30th anniversary of Pro-Ject Audio Systems. However, it is far more than a special edition; it’s a new premium addition to the Debut range, exhibiting the very best technical design, elegant aesthetics and true high-end sound from an affordable audiophile device. The Debut PRO takes the basic Debut design and improves on every aspect, with each component re- engineered for a more high-end performance. Starting with the tonearm, the Debut PRO is the first Debut model to feature Pro-Ject’s coveted Carbon-Aluminium one-piece tonearm technology. The 8.6” tube is incredibly light and rigid, utilising the light-weight, sturdy characteristics of carbon fibre, and combining it with aluminium for its added damping properties and better electrical shielding, resulting in improved resistance to external interferences.
The Debut PRO tonearm can also be adjusted for accurate azimuth and VTA (vertical tracking angle) settings, allowing more experienced audiophiles to fine-tune their Debut better than ever before. The arm is then finished with a new CNC milled aluminium bearing block with special bearings, high-purity copper internal tonearm wiring, and a shielded junction box with gold-plated RCA output connectors. The tonearm is supplied with the new Pick-IT PRO moving magnet cartridge pre-installed and aligned.
For the Pick-IT PRO, Pro-Ject worked closely with Ortofon – the world-renowned manufacturers of premium pick-up cartridges – to develop something new. Thanks to their excellent manufacturing skills, Ortofon were able to produce a very special cartridge, designed to deliver a more lively and robust sound with a big dynamic range. The Pick-IT PRO is based on the classic Ortofon 2M body, but its sound is inspired by traditional SPU designs with its lower compliance, lower capacitance and slightly higher output. When installed on the Debut PRO, the result is a high-performance sound with true character. Structurally, the Debut PRO is most recognised by its expertly finished main chassis, available in a luxurious satin black paint. The traditional rectangular footprint has a timeless minimalism, and is made of MDF for its excellent anti-resonant properties, and this tendency to minimise vibrations continues throughout the design.
The in-house designed and manufactured AC drive motor is made to fine tolerances for minimal noise, but to further eliminate any potential interference the motor is decoupled from the main chassis by a mounting plate with TPE-damped fixing points. The mounting plate isolates the motor while still keeping it perfectly level with the sub-platter drive system for absolute speed stability. The turntable plinth also sits on three height-adjustable metal feet with TPE-damping in a unique nickel-plated finish for the Debut PRO. The result is a platform free from unwanted vibrations, ideally suited to record playback.
The Debut PRO is equipped to play 33 and 45 RPM records with a simple switch of the elegant top- mounted rocker switch. When setting to 45 RPM playback and manually adjusting the drive belt to a larger pulley ring, the turntable can also play 78 RPM records. As well as bringing convenience to the overall design, the speed control system also ensures the motor rotation is electronically regulated for total accuracy and stability.
The motor drives a sub-platter system for a more elegant overall aesthetic. The sub-platter is mounted into a precision-engineered main bearing with bronze bushing. The sub-platter sits beneath the brand new heavy aluminium platter, which has a ring of TPE damping, held in place by an additional stabilising ring of aluminium, effectively damping all resonances. The high mass of the platter also minimises wow and flutter for a cleaner sonic performance.
Intensive research, development and listening tests have been necessary to gain the exact sound that Pro-Ject were looking for in producing the Debut PRO. By adding more high-end features than ever before to a Debut design, the result is a still-affordable turntable that delivers like nothing else at the price point. But, thanks to their decades of experience in engineering, the Debut PRO also has an eye- catching and sophisticated appearance. Supplied with the Pick-IT Pro cartridge pre-installed, all of the accessories you need, a dust cover and a Connect-IT E phono cable in the box, the Debut PRO is ready to play once it’s connected to a hi-fi system with a moving magnet phono stage.
Marantz NR1200
Also available in SILVERGOLD
Indulge in high-resolution sonic perfection with the Marantz NR1200 slim stereo network receiver that powers detailed, high-fidelity audio from a compact chassis. With a fully discrete amplifier design following the pure integrated amplifier layout and the renowned Marantz sound, the NR1200 is perfect for demanding music lovers wanting both excellent music quality, modern music streaming capability and digital connectivity. Stream music from your favourite services via Bluetooth, Apple AirPlay 2 or the HEOS Built-in app. Listen to FM/DAB+ Radio, Internet Radio, a wide array of music services, or connect a turntable to the high-quality Phono input. The NR1200 also supports the latest HDMI connectivity with 5 inputs and 1 output, plenty enough to connect your TV by HDMI ARC and your source players including a set-top box, Blu-ray Player or game console. All of this in a sleek design lower than a CD jewel case.
Key Features
- Slim profile that’s half the height of a traditional AV receiver: Delivers exceptional performance and Marantz renown audio quality
- Power to suit your audio preferences: Two-channel discrete power amplifier with separate L/R power amp circuit and power transformer with 75W per channel
- Hi-Fi construction and performance: Engineered with dedicated Hi-Fi parts for two-channel Hi-Fi performance, including custom designed power capacitors, sound parts exquisitely tuned by sound masters and dual DAC circuit design
- Versatile HDMI ARC connectivity: 5 HDMI inputs with full HDCP 2.3 support plus one HDMI out with ARC support for single cable connection with your television
- Flexibility for all configurations: Speaker A/B, tone control to tune sound to your exact specifications and dedicated dual subwoofer output for evenly dispersed bass, and no audible peaks or dips
- High-performance, high-resolution audio playback: Ability to decode high-resolution audio ALAC, FLAC and WAV lossless files up to 24-bit/192-kHz — plus, DSD 2.8MHz and 5.6MHz tracks for high-resolution listening
- Connect your Bluetooth headphones: Listen to music or TV programs via your wireless headphones, either simultaneously with the speakers on, or individually. (available by software update in late 2019).
- HEOS Built-in: Enjoy more flexible music streaming in one room or many
- Stream your favourite music from popular services: Play music on Spotify Free and Premium, Amazon Music, TuneIn, Deezer and many others via Bluetooth, AirPlay 2 or the HEOS Built-in app
- Integrate with your home-network: Built-in Wi-Fi with 2.4GHz/5GHz dual band support (dual antenna)
- Speak your commands: Supports all major voice control agents and streaming services for seamless control
- DAB+ / FM tuner: Listen to your favourite radio stations with crystal-clear sound quality and no static distortion
- Play vinyl with exceptional clarity: Integrated phono input that easily connects to your turntable
- Drive an exceptional gaming experience: Auto Low Latency Mode (ALLM) ensures Xbox One users have a more responsive and immersive gaming experience when connected with select TV models that also support ALLM
- Smart TV connectivity: Control the NR1200 with your TV remote, and HDMI-CEC support for seamless pass-through of the latest picture and audio coding from your TV to the stereo receiver
The Modern Stereo Receiver
The Marantz NR1200 stereo network receiver is simple to set up and easily rivals a sound bar for all of your home theatre, delivering superior audio quality, higher power to your choice of loudspeakers and greater connectivity for audio and video sources. Stream music from your favourite streaming services and enjoy voice control from leading agents. Modern and elegantly designed, the NR1200 is the consummate choice for Hi-Fi and television connection.
Slim Profile
Enjoy the most musical performance from a compact, slim chassis. At half the height of a traditional AV receiver, the NR1200 still delivers the musical sound that’s synonymous with Marantz.
The Most Musical Sound
Extensively tuned by Marantz sound masters at the most state of the art facilities to deliver an exquisite sonic signature. No component leaves the hands of Marantz sound masters until it passes rigorous testing. Envelop yourself with the most musical sound, from any source.
Power to Suit Your Audio Preferences
Whatever your audiophile inclinations, the Marantz NR1200 always delivers the sound you require through its powerful high-current discrete power amplifier with separate L/R power amp circuit and power transformer. With 75W of power per channel (8-ohm, 20Hz – 20kHz, 0.08% THD), enjoy your high-resolution musical collection with refined Marantz sound.
Latest HDMI Connectivity
Includes 5 HDMI inputs, each one supporting HDCP 2.3, 4K Ultra HD 60Hz video, 4:4:4 Pure Color sub-sampling, HLG, High Dynamic Range (HDR10), 21:9 video, 3D and BT.2020 pass-through. Plus, ARC (Audio Return Channel) supports the transmission of audio from your TV with a single HDMI cable, simplifying overall setup. HDMI inputs automatically rename themselves with information provided by the source.
Dual DAC Differential Circuit Design
The NR1200 slim stereo network receiver features high class 8ch AK4458 DAC configured in Dual Differential Mode, means two DACs are used per channel including the subwoofer channel. This design greatly improves the signal to noise (s/n) ratio, increasing the dynamic range significantly and is reproducing clearer sound even from sources with very low signal resolution.
Left/Right Power Amplifier Design
The amplifier circuit design of the NR1200 features separate, symmetrical left and right power amplifiers, with a central power supply distribution. This design improves channel separation, reduces crosstalk and preserves the musical sound stage clarity that you expect from a Marantz product.
Marantz Custom Sound Design
Marantz has a steadfast reputation for choosing the best-possible components for its Hi-Fi Premium Series products. Marantz engineers thoughtfully selected and optimized the NR1200 through extensive listening at dedicated Marantz facilities in Europe and Japan using only the most premier Hi-Fi tuned sound parts.
Separate Power Transformer for Sound Purity
Built for pure Marantz musical reproduction, the NR1200 features a power transformer wired independently from the circuits of the amplifier, pre amplifier, wireless module and front display, which reduces interference and provides pure, clean sound.
Speaker A/B
The NR1200 features speaker A/B letting you easily configure it to drive two pairs of loudspeakers in separate rooms, or to drive a single pair of bi-wired audiophile compatible speakers.
Listen via your Bluetooth Headphones
You can easily connect your Bluetooth Headphones to the NR1200, to enjoy even more listening comfort (via firmware update in late 2019). Use this feature to move freely in your living room, enjoying the source you have selected on the NR1200, with pure freedom. Use it at night for not to disturb the neighbours, or compensate a hearing loss so that you don’t have to turn up the volume of the speakers unnecessarily. Once connected, you can either select to play only through the headphones, or simultaneously play through the speakers and the headphones at the same time, with individual volume control on the headphones.
Connectivity, Streaming & Multi-Room Listening
Stream the most popular music services — like Spotify Free and Premium, Amazon Music, Tidal and many more — via Bluetooth, AirPlay 2 or the HEOS app.
With HEOS Built-in technology, enjoy your favourite music in any room of your home for a wireless, whole-home audio experience. Play the same song in every room or select a different song for each connected room — the choice is yours. Enjoy music from Spotify Free and Premium, Amazon Music, Tidal and more or your local music file libraries. With additional HEOS Built-in components, like HEOS-capable speakers, play all your music in one room or many.
Supports Major Voice Control Agents
Enjoy effortless voice control and total flexibility from the leading voice agents and HEOS Built-in. Speak commands with Amazon Alexa, Google Assistant, and Apple Siri. Ask to play your favourite music, turn the volume up, skip to the next track, switch inputs and more. Switch between voice agents or pick a favourite to use — you’re in control. Functionality varies by voice agent.
AirPlay 2 + Apple Siri Voice Control
Stream audio from your favourite music services like Apple Music and Spotify or watch videos from services like YouTube and Netflix on any iPhone, iPad, Mac or Apple TV and hear the audio perfectly synced to your speakers from AirPlay 2 sources.
For multi-room audio, wirelessly stream content to multiple AirPlay 2 compatible devices simultaneously with improved audio buffering to ensure smooth audio playback. AirPlay 2 provides control and grouping of compatible audio devices within the Apple Music or Home app. Use AirPlay 2 in-app or with your voice via Siri.
Amazon Alexa Voice Control
Use your voice to stream your favourite music services to this HEOS Built-in device. Ask Alexa to play music from Tidal, Spotify, Amazon Music and much more. Switch between inputs (Blu-ray, DVD, Media Player, etc.), turn volume up or down, pause, mute and play the next song — all with your voice.
With HEOS and Alexa, you can stream to this product and any other product with HEOS Built-in.
Google Assistant Voice Control
Ask your Google Home, Google app or other devices with Google Assistant built-in to control content across your listening environment. Start music in the HEOS app, then ask your Google Assistant to control volume, play, pause, skip tracks and more.
Hi-Red Audio Support
Decodes hi-res audio ALAC, FLAC and WAV lossless files up to 24-bit/192-kHz, as well as DSD 2.8MHz and 5.6MHz tracks (the audiophile format of SACD) lets you enjoy music exactly as the artist intended. Listen to your music via the front panel USB port or over network sources.
Integrated Phono Input
Easily connect your analogue turntable to the receiver and enjoy the pure intent of each recording within your vinyl collection.
Auto Low Latency Mode for Xbox One
Auto Low Latency Mode (ALLM) ensures Xbox One users have a more responsive and immersive gaming experience when connected with select TV models that also support ALLM.
Easy to Setup, Easy to Use
The NR1200 features a horizontal row premium loudspeaker terminals. The included Setup Assistant offers clear, graphical on-screen direction, and the Quick Start Guide ensures optimal setup for any configuration.
Dual Subwoofer Outputs
Supports dual subwoofers for even, low-frequency bass response within your listening environment. Enjoy accurate bass with no audible peaks or dips no matter where you place your subwoofer.
Smart TV Connectivity
Easily control the NR1200 with your Smart TV remote via the HDMI CEC functionality associated with your Smart TV. Simply set “HDMI Control” to ON in your receiver, then set “Smart Menu” to ON and begin controlling the receiver with your TV remote. The Smart Menu home screen gives you quick access to source and sound mode selections, the setup menu and four Smart Select options.
Intelligent ECO Mode
Integrated ECO mode provides energy savings and an on-screen ECO meter. Use the receiver in power-saving mode to reduce maximum output power or adopt low-power strategies across settings. Either way, the sound quality that defines Marantz excellence remains unchanged.
More Than 65 Years of Audiophile Heritage
The most musical sound. Founded in 1953, Marantz has a long and rich history of designing audio components embraced by music lovers and critical listeners around the world. Because Music Matters, the NR1710 carries on the long Marantz tradition of delivering a best-in-class listening experience for music and cinema.
KEF LS50 Meta - The World's First Speakers with Metamaterial
Standmount Loudspeakers
Since 1961, KEF‘s mission has been to preserve the integrity of original sound with as little intervention as possible. The goal of every KEF product is to do one thing: provide you with a revealing listening experience that is as true to the original recording as is possible within the confines of your room.
The iconic LS50 was the physical embodiment of this singular approach. A loudspeaker that took its cues from the classic LS3/5A but was quickly recognised as a modern icon in its own right. The LS50 was born out of KEF’s willingness to think outside the box, to constantly search for new materials, techniques and technologies such as the use of computer aided design and continuous enhancement of the KEF’s signature Uni-Q driver array.
That was 2011, and time and technology have moved on. Since then our engineers have been upholding KEF’s driving philosophy and searching out new technological breakthroughs. The result is an icon in waiting : the KEF LS50 Meta Standmount Speakers. Instantly recognisable as the successor of the LS50, the LS50 Meta is born of the same KEF desire for continual development and is therefore fittingly the first loudspeaker to employ Metamaterial Absorption Technology1.
PERFORMANCE
Revolutionary sound absorption with MAT
A result of joint development with the Acoustic Metamaterials Group, using Metamaterial Absorption Technology (MAT) breaks completely new ground in loudspeaker design, and once again demonstrates KEF’s unrelenting passion for developing new technologies to improve your listening experience. Metamaterials are specially developed structures that use existing materials in such a way that they exhibit new, desirable properties that are simply not found in naturally occurring substances.
A truly revolutionary tool in the KEF acoustic armoury, MAT is a highly complex maze-like structure, where each of the intricate channels efficiently absorbs a specific frequency. When combined, the channels act as an acoustic black hole, absorbing 99% of the unwanted sound that comes from the rear of the tweeter, eliminating the resulting distortion and providing a purer, more natural acoustic performance.
KEF always pushes the technological boundaries in its mission to create the best possible sound; MAT is the physical manifestation of that drive. The result of a joint development project with the Acoustic Metamaterials Group, MAT breaks completely new ground in loudspeaker design.
12th Generation Uni-Q with MAT delivers
The tweeter in question sits at the heart of our 12th generation Uni-Q with MAT driver array. The Uni-Q point source configuration delivers a more detailed, accurate and integrated three-dimensional sound image, which is dispersed so evenly throughout the room that the ‘sweet spot’ is wherever you are in the room. Using simulation and analysis tools and decades of accumulated in-house knowledge, our engineers have developed a new iteration of KEF’s signature driver array, with a new cone neck decoupler and motor system that is precisely shaped to reduce high-frequency distortion in the mid-frequency driver. The result is reduced coloration, less distortion and a sound that is more transparent and life-like than previously possible. The same can also be said of bass performance, where LS50 Meta completely exceeds the expectation of a modestly proportioned standmount speaker to deliver room-filling sound with deep, articulate bass.
Enhancement from LS50 lineage
Much of the engaging performance is thanks to the clarity of the driver array, but the port design is also crucial. Using Computational Fluid Dynamics (CFD), the flare and profile of the LS50 Meta’s patented off-set flexible port is calculated to delay the onset of turbulence and the flexible port walls prevent resonances from colouring the midrange. This leads to improved clarity, with exceptional levels of depth and detail.
The LS50 Meta’s extremely rigid cabinet is optimised for the best performance, with smooth curved surfaces that help radiate sound out across the baffle without any interference. The baffle itself is engineered from an injection-moulded Dough Moulding Compound (DMC) usually found in the automotive industry. Inside the cabinet, cross bracing and Constrained Layer Damping (CLD) combine to deaden internal vibrations. The result of such meticulous attention to detail is that LS50 Meta produces the lowest coloration of any speaker in its class.
DESIGN
Attention to every detail
The LS50 Meta has inherited its distinctive good looks from the original LS50, with its low-diffraction, curved baffle precision modelled around the Uni-Q driver array. The curved front is subtly mirrored by the gently radiused rear panel, while both the port exit and speaker terminals have been elegantly recessed and softened visually.
On the LS50 Meta’s underside, each corner has a threaded inset allowing the speaker to lock onto the top of the new KEF S2 Floor Stand, which also boasts integrated cable management and a mass-loadable column. LS50 Meta is available at launch in four colours, all of which benefit from a modern silky matte finish, while the S2 Floor Stands are colour matched to the models.
The LS50 Meta Standmount Loudspeakers deliver on every aspect of the KEF promise. A genuine industry first, LS50 Meta utilises innovative, ground-breaking technology to provide you with an immersive, completely believable sound from a compact, stylish loudspeaker that is destined to open up whole new vistas of enjoyment in your life.
** Metamaterial Absorption Technology is a joint development with Acoustic Metamaterials Group.
Summary of features
PERFORMANCE – most accurate, immersive sound
• Metamaterial Absorption Technology eliminates 99% of high-frequency distortion for pure, natural sound
• 12th generation Uni-Q with MAT driver array for exceptional acoustic accuracy
• Driver Performance Optimisation for enhanced sonic performance, less distortion and reduced coloration
• Patented off-set flexible port for reduced midrange coloration with exceptional levels of depth and detail
DESIGN – attention to every detail
• Optimised cabinet design for best acoustic performance
• Available in 4 finishes
• With mounting inserts to secure on KEF S2 Floor Stand (available as separate item)
| Features | Henley Audio Debut PROSpeed: 33, 45/(78) (electronic speed change) Drive principle: Belt drive with electronic speed control Platter: 300mm die cast aluminium platter with TPE damping and felt mat Wow & Flutter: 33 = 0.16% / 45 = 0.14% Speed Drift: 33 = 0.40% / 45 = 0.50% Signal to Noise: 68dB Tonearm: 8.6" one-piece carbon-aluminium Effective Arm Length: 218.5mm Effective Arm Mass: 10.0g Overhang: 18.5mm Included Accessories: 15V DC / 0.8A power supply, dust cover,78 RPM round belt, 7" single adapter Power Consumption: 4W / 0W standby Dimensions: 415 x 113 x 320mm (WxHxD) Weight: 6.0kg net
Key Features:
Marantz NR1200Features
Others
Inputs/Outputs
Specifications
General
KEF LS50 MetaModel - LS50 Meta Design - Two-way bass reflex Drive units - Uni-Q Driver Array: HF: 25 mm (1 in.) vented aluminium dome with Metamaterial Absorption Technology MF/LF: 130 mm (5.25 in.) aluminium cone Crossover frequency - 2.1 kHz Frequency range (-6dB) - 47 Hz - 45 kHz Typical in-room bass response (-6dB) - 26 Hz Frequency response (±3dB) - 79 Hz - 28 kHz Harmonic distortion (90dB, 1m) - <0.4% 175 Hz - 20 kHz <0.1% 300 Hz - 10 kHz Maximum output - 106 dB Amplifier power (recommended) - 40-100 W Nominal impedance - 8 Ω (min. 3.5 Ω) Sensitivity (2.83V/1m) - 85 dB Weight* - 7.8 kg (17.2 lbs.) Dimension (H x W x D) with terminal* - 302 x 200 x 280.5 mm (11.9 x 7.9 x 11.0 in.) |
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/ Due to the current Covid-19 restrictions - there may be delays of up to 48 hours to our estimated delivery times.
How will you send my item?
We ship to addresses within the UK using Royal Mail and DPD couriers.
How much does delivery cost?
Standard 2-3 working day delivery is FREE on all orders to mainland UK. Next working day courier service is available on all orders for a small fee of £4.99. On some items this is provided for FREE.
For orders to UK Non-mainland and International destinations, there will be an additional charge at checkout. Please see below for more information.
How long does delivery take?
Depending on the delivery service you choose, delivery usually takes between 1-3 working days to mainland UK from the moment we despatch your order. Orders to UK non-mainland and international destinations can take longer.
When will you despatch my order?
Orders placed before 3pm are processed and despatched the same day (excluding bank holidays and weekends). Orders placed on weekends will be processed and despatched the following working day.
*Please note that international orders may require extra checks before we are able to despatch your order so timescales may vary.
Can I track my delivery?
Yes - Order tracking is offered as standard on all items, whether they are shipped via DPD or Royal Mail. You will receive your tracking information via email once we have despatched your order.
UK Non-mainland and International destinations.
Due to the UK leaving the EU, some of our delivery partners have changed the way we ship to international and offshore destinations. This means that for the time being we are unable to ship items to these locations.
We are still accepting orders to these destinations however delivery times and prices are not final. We will confirm via email once we know more from our delivery partner.
Shipping for all items to UK Non-Mainland and International destinations will incur a charge at checkout. This charge is not final and we may need to charge for additional postage if required.
Shipping to international destinations may require further security checks and I.D. may need to be provided by the cardholder. We reserve the right to cancel any orders where you are do not pass our security checks or do not pay for appropriate postage.
Please note that we are unable to ship some items outside the UK. To avoid any disapointment please contact us before making your order.
What do you class as UK Non-mainland?
Rep. Ireland, N. Ireland, Channel Islands, Jersey, Guernsey, Isle of Wight, Isle of Man and Scottish Highlands. If you are unsure whether your address is classed as UK Non-mainland please feel free to contact us and an advisor will be happy to help.
For any further enquiries with regards to your delivery please contact us on 020 8813 7666 and one of our adviser's will be happy to help.
If you're not happy with your item or you've changed your mind.
Even though we're sure you'll be happy with your purchase, it's important that you are aware of how we deal with returns in the event that you need to send something back.
We understand how inconvenient it can be when you buy a product and aren't 100% satisfied with it. For this reason we have designed our returns policy to prevent any further inconvenience to you in these instances.
Under 14 days
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You can return your goods for a full refund or exchange as long as you inform us of your intention to return the goods within 14 days of receipt, starting from the day after you receive your goods (Exclusions apply, see below.)
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All return costs are down to the buyer and it is recommended that you return your items using a trackable method with appropriate insurance (if required).
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Once we have confirmed your return, please ensure that you return the item within 14 days.
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If a returns number is provided then please ensure that the parcel has this clearly marked.
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Items need to be returned in "as new" condition in their original packaging. We don't mind if you open the product to check it, however any used or damaged products will be subject to a 25% handling fee so please take care when opening your items.
After 14 days
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We will not offer a refund after 14 days of you receiving your delivery unless your product is faulty.
Exclusions from our returns policy
As we're sure you'll understand, there are some products that we can't offer returns on due to their nature. These include:
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Special order items and cables cut from a reel (priced per metre). These items will be clearly identifiable.
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In-Ear headphones due to health and hygiene reasons.
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Products that include software which require activation.
Please note that these exclusions do not apply to items that become faulty.
If your product becomes faulty
We endeavour to get your items to you in fully working order, however in the event that your items do become faulty, please read below on what you should do next.
In a lot of cases with some products, faults can be fixed by performing some basic troubleshooting, so to prevent any further inconvenience to you we advise that you contact our Customer Service team who can guide you through some basic troubleshooting before sending items back.
Under 28 days
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If your items become faulty within 28 days of delivery you are entitled to a full refund or exchange. Please contact our customer service centre who will provide necessary returns details.
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Please send the items back with a cover note including a description of the fault and your original order number.
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Once we have fully tested the item and confirmed the fault, we will process the refund or exchange including cost of carriage back to us (within reason).
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If during our testing we cannot find a fault, no refund will be given and you will be charged for delivery of the item back to you.
After 28 days
- After 28 days you will still be able to get your faulty items repaired or replaced within the manufacturers warranty and we will be happy to assist you with this. Please contact our customer service team to find out the best way to get your items repaired or replaced. Please be aware that after 28 days we will not cover you for any carriage costs.